Why outsource when you can insource?
Unlike traditional outsourced hosting support firms, ROJUG assimilate our professional Engineers within your company, familiarizing with your policies and working alongside your team members to deliver the highest satisfaction possible to your clients.
Our professional Engineers are highly experienced in the web hosting industry, are well equipped with technical support & customer service skills and are able to assimilate well into your company.
Our Engineers are based in Singapore and Malaysia with native written English and fast typing speed. Singapore & Malaysia has one of the highest English proficiency in the world.
There are two sets of binding Non-Disclosure Agreements (NDA), the first between ROJUG and our Engineers and the second between ROJUG and your company, in order to ensure that your privacy and trade secrets are well protected.
Our Team is Your Team
Our Engineers are your team members. They assimilate into your company, familiarize with your policies, workflows & internal tools and work alongside your team members.
Our Engineers are equipped with secure workstations with high speed internet. Our Corporate VPN connections are fully encrypted and 100% white-labeled.
Helpdesk & Live Chat
Depending on your requirements and workload, our Engineers can handle both Helpdesk and Live Chat customer support with your existing Helpdesk and Live Chat software.
Our Engineers are highly experienced with LAMP (Linux, Apache, MySQL, PHP) environments along with hosting specific environments like LiteSpeed Web Server and CloudLinux OS.
Hosting Control Panels
Our Engineers are very experienced with cPanel/WHM and we will be able to support other hosting control panels like DirectAdmin as well.
Our Engineers are very experienced with WordPress and we will be able to support other PHP applications like Joomla and Drupal as well.
Level 3, East Wing
5, Jalan Stesen Sentral
Kuala Lumpur Sentral
50470 Kuala Lumpur
Contact us today to start a
7 Days Free Trial!!