Why outsource when you can insource?

Unlike traditional outsourced hosting support firms, ROJUG assimilate our professional Engineers within your company, familiarizing with your policies and working alongside your team members to deliver the highest satisfaction possible to your clients.

Highly Experienced

Our professional Engineers are highly experienced in the web hosting industry, are well equipped with technical support & customer service skills and are able to assimilate well into your company.

Excellent English

Our Engineers are based in Singapore and Malaysia with native written English and fast typing speed. Singapore & Malaysia has one of the highest English proficiency in the world.

NDA Protection

There are two sets of binding Non-Disclosure Agreements (NDA), the first between ROJUG and our Engineers and the second between ROJUG and your company, in order to ensure that your privacy and trade secrets are well protected.

Our Team is Your Team

Our Engineers are your team members. They assimilate into your company, familiarize with your policies, workflows & internal tools and work alongside your team members.

Secure Equipments

Our Engineers are equipped with secure workstations with high speed internet. Our Corporate VPN connections are fully encrypted and 100% white-labeled.

Helpdesk & Live Chat

Depending on your requirements and workload, our Engineers can handle both Helpdesk and Live Chat customer support with your existing Helpdesk and Live Chat software.

LAMP Environment

Our Engineers are highly experienced with LAMP (Linux, Apache, MySQL, PHP) environments along with hosting specific environments like LiteSpeed Web Server and CloudLinux OS.

Hosting Control Panels

Our Engineers are very experienced with cPanel/WHM and we will be able to support other hosting control panels like DirectAdmin as well.

WordPress Experience

Our Engineers are very experienced with WordPress and we will be able to support other PHP applications like Joomla and Drupal as well.

Contact Us


Level 3, East Wing
5, Jalan Stesen Sentral
Kuala Lumpur Sentral
50470 Kuala Lumpur

Email: hello@rojug.com

Contact us today to start a
7 Days Free Trial!!

About Us

ROJUG provides Customer Support as a Service (CSaaS) with a strong focus in the web hosting industry.

Unlike traditional outsourced hosting support firms, ROJUG pioneers the insourcing model by assimilating our team of professionals with your workforce.

We provide clients with suitable candidates with the relevant industry experience, to meet human resource needs arising from ad hoc transactions or for the performance of day-to-day business operations.

James Lee


James Lee is a Web Industry Veteran, Magento Master and eCommerce expert with over 10 years of experience.

He founded Aspiration Hosting, a US based Cloud Hosting company back in 2008 and exited the company at the end of 2017.

He also invested in and helped grow the Australia based Cloud Hosting company, SpeedySparrow Pty Ltd from April 2010 until it's acquisition by an Irish web hosting company in March 2013.

James understands the difficulty of finding quality Web Hosting Support firms with experienced Engineers and excellent English, which prompted him to start ROJUG PLT, a Customer Support as a Service company in July of 2017.