Focus on growing your eCommerce online store while leaving your Customer Support to us.
Countless studies show that customers are more likely to check out or sign up if the website's Live Chat is online.
Customers are more likely to shop with you again if you are able to answer their questions and solve their problems immediately.
We will familiarize ourselves with your online business and create an internal documentation which our agents can refer at anytime.
With your permission, our agents can also access your shopping cart system in order to answer questions about billing matters, stock level, shipping status and more!
Our professional Live Chat agents have excellent written English and fast typing speed to provide the highest level of customer satisfaction possible.
Your data and privacy are fully protected by our Confidentiality and Non-Solicitation Agreement which is legally signed by all of our agents.
We will supply you with a whitelabel Live Chat software that is customized with your own branding and color scheme.
You will have access to the Live Chat software yourself if you or your team members would like to work alongside with our team to handle Live Chat requests. You can also check all past chat records in the system.
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